Refund Policy

Here is a sample Refund Policy for MagellanTV IPTV. Please review and adjust it to match your company’s policies and specific refund practices.

Refund Policy

Effective Date: [Insert Date]

At MagellanTV IPTV, we strive to provide a reliable and enjoyable streaming experience. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which we offer refunds.

1. Eligibility for Refunds

Our refund policy is designed to be fair and transparent. Refund eligibility depends on various factors, including the type of subscription, the reason for the refund request, and the duration of service used.

1.1 Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

• Service Issues: If you experience a technical issue on our end that prevents you from accessing content and we are unable to resolve it within a reasonable time.
• Duplicate Payment: If you were accidentally charged multiple times for the same subscription period.

1.2 Partial Refund Eligibility

A partial refund may be considered in cases where:

• Service Downtime: There has been a prolonged service interruption due to technical issues on our side.
• Cancellation Within Initial Period: If you request to cancel within a limited time of purchase (e.g., the first 48 hours), we may offer a prorated refund.

2. Ineligible for Refunds

Refunds will not be issued under the following conditions:

• Change of Mind: If you simply decide you no longer wish to use the service.
• Incompatibility: If your device does not meet the necessary requirements to use our service. Please review our “Working Equipment” section before purchasing.
• Violation of Terms of Use: If your account is suspended or terminated due to a violation of our Terms of Use or Acceptable Use Policy.
• Promotional Subscriptions: Refunds are not available for promotional, trial, or discounted subscriptions.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Email our support team at [contact email] with your refund request, including your account details and the reason for the request.
2. Processing Time: Refund requests will be reviewed within 7 business days of receiving your request. If approved, refunds are typically processed within 5-10 business days depending on your payment method.
3. Refund Confirmation: Once your refund is processed, we will notify you via email. The refunded amount will be credited back to the original payment method used at the time of purchase.

4. Canceling a Subscription

If you wish to stop your subscription to MagellanTV IPTV, please follow these guidelines:

• Monthly Subscriptions: You may cancel at any time, but please note that no refunds will be issued for partial months.
• Annual Subscriptions: You may cancel, but refunds are only issued within the first 7 days after purchase if no service was accessed. After this period, your subscription will remain active until the end of the term.

To cancel, please contact our customer support team at [contact email].

5. Refunds for Technical Issues

If you encounter a technical issue, please report it to our support team immediately. We will make every effort to resolve it promptly. Refunds for technical issues will only be considered if:

• The issue is verified and documented by our support team.
• The issue has not been resolved within a reasonable period after being reported.

6. Payment Provider Policies

Refunds may be subject to the policies of third-party payment providers, such as credit card companies or payment processors. Any fees or charges imposed by these providers may not be refunded, and MagellanTV IPTV is not responsible for any delays caused by these providers.

7. Changes to the Refund Policy

MagellanTV IPTV reserves the right to modify or update this Refund Policy at any time. We will notify you of any changes by updating the “Effective Date” at the top of this page. It is your responsibility to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

• Email: [contact email]
• Mail: [Company Address]

Our customer support team is here to assist you and address any concerns regarding your subscription or refund request.

Thank you for choosing MagellanTV IPTV. We are committed to delivering an exceptional streaming experience and ensuring a fair refund process.